BOSTON, MA, Oct 19, 2011 (MARKETWIRE via COMTEX) -- Today at the inaugural members meeting of the Customer Experience Professionals Association ( www.cxpa.org ), TimeTrade(R) ( www.timetrade.com ), the world leader in customer self-service scheduling for business, announced Version 2.0 of TimeTrade Retail -- a widely-used online customer experience management software solution that makes it simple for customers to schedule how, when and where to meet with retail sales and service representatives.
Unveiled and demonstrated on the first day of the CXPA Members Insight Exchange held here, TimeTrade Retail 2.0 gives retailers a significant operational and bottom-line boost through increased satisfaction, loyalty, and revenues.
"Apple's Genius Bar set the standard for online pre-scheduling of in-store sales and support appointments," said Bruce Temkin, Managing Partner of Temkin Group. "Now that consumer expectations have been raised, other retailers need to develop multichannel capabilities and offer this type of online scheduling."
Source: MarketWatch
